> ## Documentation Index
> Fetch the complete documentation index at: https://docs.helpgenie.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Genie

> Documentation for the Help Genie voice AI platform: Voice, Mail, Outbound, Sync, and the API

Help Genie is built around a single idea: a **genie**, an AI agent that represents your business and can act across every channel your customers actually use — voice, email, outbound calls, and the tools that run your day-to-day operations.

**Help Genie Voice** is where a genie is born. You create it, give it a voice and a personality, teach it your business through its knowledge base, and decide where it's allowed to show up. From there, three companion apps extend what that same genie can do:

<CardGroup cols={2}>
  <Card title="Help Genie Voice" icon="microphone" href="/voice-guide/my-genies-list">
    The core product. Create genies, manage knowledge, voice, activation, access, and billing.
  </Card>

  <Card title="Help Genie Mail" icon="envelope" href="/mail-guide/introduction">
    Your genie triages, drafts, and follows up across Gmail and Outlook. Nothing sends without your approval.
  </Card>

  <Card title="Help Genie Outbound" icon="phone" href="/outbound-guide/introduction">
    Your genie places real phone calls and runs calling campaigns end to end — dial, talk, listen, report back.
  </Card>

  <Card title="Help Genie Sync" icon="arrows-rotate" href="/sync-guide/introduction">
    Keeps your genie's knowledge current and connects it to live business systems before, during, and after a call.
  </Card>
</CardGroup>

<Note>
  Mail, Outbound, and Sync are early-access companion apps reached from Genie Hub, and each extends a genie created in Voice — none of them run standalone. A genie's brain chat is not currently aware of what happens in the companion apps.
</Note>

## How the pieces fit together

Think of a single support call or email as having a lifecycle, and each product owns a stage of it:

* **Before** — Sync keeps your genie's knowledge fresh (policies, prices, catalog) so it never answers with stale information. See [Knowledge Sync](/sync-guide/knowledge-sync).
* **During** — Voice handles the live conversation itself, on the phone or embedded on your site. Sync can also let the genie check a live system mid-call for things memory can't answer, like order status. See [Capabilities](/sync-guide/capabilities).
* **After** — Sync can trigger follow-up actions — a CRM note, a summary, a recap email — the moment a call ends. See [Post-call actions](/sync-guide/post-call-actions).
* **Beyond voice** — Mail extends the same genie into your inbox, and Outbound lets it proactively place calls instead of only receiving them.

## Documentation for two audiences

* **Using the products from the dashboard?** Each product has its own guide tab — [Voice](/voice-guide/my-genies-list), [Mail](/mail-guide/introduction), [Outbound](/outbound-guide/introduction), [Sync](/sync-guide/introduction). No engineering background required.
* **Building an integration?** The [API reference](/api-reference/introduction) gives you programmatic access to genies, knowledge bases, conversations, leads, and more through a single endpoint.

<Info>
  New here? [Introduction](/getting-started/introduction) explains how this documentation is organized.
</Info>


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