> ## Documentation Index
> Fetch the complete documentation index at: https://docs.helpgenie.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Genie Mailbox Detail

> The per-Genie mailbox page — address, escalation, signature, activity, brain, and lifecycle

Every Genie mailbox has its own page under **Home**. Click a Genie card to open it. This is where you rename the mailbox, tune what the Genie does, and pause, resume, or remove it.

<Frame>
  <img src="https://mintcdn.com/helpgenie/uhpzB9NKRBIm53KT/images/mail-guide/genie-mailbox-detail-header.png?fit=max&auto=format&n=uhpzB9NKRBIm53KT&q=85&s=ac781ffba28ccbce9b16822d7f15620f" width="1267" height="405" data-path="images/mail-guide/genie-mailbox-detail-header.png" />
</Frame>

## The header

At the top: the Genie's avatar and name, the mailbox address in a card underneath, and a status pill on the right — **Active**, **Paused**, or **Setting up**.

* **Copy** — copy the full mailbox address to your clipboard.
* **Rename** — edit the part before the `@`. Names must be 2–40 characters, lowercase letters, digits, or hyphens, and can't start or end with a hyphen.
* **Call this Genie** — appears when the Genie is also set up for voice; opens the call surface in Help Genie Voice.

## Tabs

Three tabs sit inside the mailbox panel: **Activity**, **Overview**, and **Genie brain**.

### Activity

A live feed of every email the Genie has processed for this mailbox. Click any row to open the **Decision Inspector** — what the Genie decided, why, and what it sent. Use **Refresh** in the tab header to re-pull the latest activity.

<Frame>
  <img src="https://mintcdn.com/helpgenie/kyhW1dCBKT_xK1xG/images/mail-guide/genies-home-activity.png?fit=max&auto=format&n=kyhW1dCBKT_xK1xG&q=85&s=1b2fd3af7007dd55b3ee4dddd6667667" width="1288" height="951" data-path="images/mail-guide/genies-home-activity.png" />
</Frame>

### Overview

Everything that governs how the mailbox behaves day to day:

* **Ops (last 7 days)** — a quick stats card showing volume and outcomes for the mailbox.
* **Escalation address** — where the Genie forwards anything it can't confidently handle. Editable; leave blank to fall back to the account owner's email.
* **Genie signature** — the block appended to every reply this Genie sends. The Genie's brand colors show in the accents; the name and the "Powered by Help Genie" line use dark text for readability.
* **Actions** — mailbox controls (see below).

<Note>
  Emails already sent stay unchanged when you update the signature.
</Note>

<Frame>
  <img src="https://mintcdn.com/helpgenie/kyhW1dCBKT_xK1xG/images/mail-guide/genies-home-overview.png?fit=max&auto=format&n=kyhW1dCBKT_xK1xG&q=85&s=ebd863e2e96dca121145e62435ebad4a" width="1288" height="951" data-path="images/mail-guide/genies-home-overview.png" />
</Frame>

### Genie brain

The instruction editor that governs how this specific mailbox replies: extra instructions, escalation address, reply caps, and rules. It's the same editor used in **Settings → Triage**, scoped to just this one mailbox. See [Genie Decisions & the Brain](/mail-guide/genie-feed) for what each field controls.

## Mailbox actions

The **Actions** card in Overview holds four operations:

<Steps>
  <Step title="Pause / Resume">
    Stop or restart triage on new mail. Paused mailboxes still receive email, but the Genie won't act on it until you resume.
  </Step>

  <Step title="Send test email">
    Send a real test message through the mailbox so you can see what recipients get.
  </Step>

  <Step title="Deprovision">
    Stops the mailbox from answering new email. Past conversations and decisions stay in your history. This can't be undone.
  </Step>

  <Step title="Delete permanently">
    Removes the mailbox and all its content for good. You'll be asked to type the mailbox's exact address to confirm; only the audit trail (who did what, and when) survives.
  </Step>
</Steps>

<Warning>
  **Deprovision** and **Delete permanently** are different actions. Deprovision stops the mailbox but keeps its history; Delete permanently removes the mailbox and its content for good.
</Warning>

<Frame>
  <img src="https://mintcdn.com/helpgenie/kyhW1dCBKT_xK1xG/images/mail-guide/genies-home-deprovision.png?fit=max&auto=format&n=kyhW1dCBKT_xK1xG&q=85&s=f0de13b817041b55cfe15243480b762d" width="544" height="326" data-path="images/mail-guide/genies-home-deprovision.png" />
</Frame>

<Note>
  If Help Genie Voice still has this Genie provisioned, permanent deletion will fail with a link out to Voice to remove it there first.
</Note>

## Admin view

Staff on the Help Genie admin team see a **View diagnosis in admin** link in the Activity feed. If you don't see it, nothing is missing — it's an internal troubleshooting shortcut rather than a feature of the product.