> ## Documentation Index > Fetch the complete documentation index at: https://docs.helpgenie.ai/llms.txt > Use this file to discover all available pages before exploring further. # Audiences and Contacts > Import, review, and manage the lists your Genie calls An audience is a list of your existing customers — missed calls, awaiting-callback tickets, renewals, or bookings. Outbound never supports cold-prospect lists; every contact must already have a relationship with your business. ## The Contacts tab Your Genie's **Contacts** tab shows every audience as a card, with a reach banner across the top tallying how many contacts are callable right now across all audiences after the compliance gate (do-not-call screening, suppression, quiet hours). Choose **Add an audience** to import a new list. Contacts tab showing audience cards and the callable contacts summary ## Adding an audience Choosing **Add an audience** opens a four-step flow: Name the list and add an optional description. Drop or choose a CSV of your existing customers. The phone, name, email, and timezone columns are auto-mapped from your headers; adjust them if needed, and set a default region (NZ, AU, US, or GB) so numbers without a leading `+` parse correctly. See how many rows parsed as valid contacts versus were skipped (missing, invalid, or unparseable numbers). Add an audience panel with the option to import a customer list Choose **Add audience** to import the valid contacts. Numbers are validated to international dialling format at import time, but do-not-call, suppression, and quiet-hours checks run at dial time, not here. ## Audience detail Opening an audience shows its name and description, a **Call this list** shortcut into the launch flow, a reach summary ("N of M callable," with a plain-language reason for any held back), and a table of every contact with their number, email, timezone, and state (Callable, Held · quiet hours, or On DNC). Audience detail page showing the reach summary and contact table From this table you can: * **Message a contact** — opens the [SMS thread](/outbound-guide/sms) for that number. * **Edit a contact's details.** ## Timezone handling If a contact's row didn't include a timezone, Outbound falls back to one inferred from their phone number, or your workspace timezone — whichever your compliance settings specify — so what's shown here matches what the compliance gate uses at dial time.