> ## Documentation Index
> Fetch the complete documentation index at: https://docs.helpgenie.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Calls

> Watch your Genie work the phones and review past calls

The **Calls** tab is a read-only feed of what your Genie is doing on the phones — it
never dials from here; it only shows the outcomes of calls that already passed the
compliance gate.

## The Calls tab

At the top, a live-now card shows the call happening this second (if any),
auto-refreshing while it's in progress. Below that, four day counters: **Live now**,
**Reached today**, **Resolved today**, and **Voicemail**. Then a feed of recent calls,
each showing the contact, a plain-language outcome, and a relative time.

<Frame>
  <img src="https://mintcdn.com/helpgenie/T7RqFuvybCGYiRg_/images/outbound-guide/calls-calls-tab.png?fit=max&auto=format&n=T7RqFuvybCGYiRg_&q=85&s=62e6b5b075eca8d9ab3e4e8aa7f99769" width="1679" height="1000" data-path="images/outbound-guide/calls-calls-tab.png" />
</Frame>

## Outcomes

Every call resolves to one outcome, shown consistently across the live card, counters,
and feed:

| Outcome     | Meaning                                                        |
| ----------- | -------------------------------------------------------------- |
| Live        | On the call right now                                          |
| Wrapping up | Call ended, still being analyzed                               |
| Resolved    | Reached the contact and wrapped up on the call                 |
| Voicemail   | Left a message, will retry                                     |
| Callback    | Booked a callback                                              |
| No answer   | Didn't connect                                                 |
| Escalated   | Routed to a human                                              |
| Opt-out     | Blocked — the contact was on a do-not-call or suppression list |

## Call detail

Selecting a call opens its detail view: a header with the contact and outcome, a stat
row, a plain-language summary of what the Genie did, an analysis section (whether the
goal was met, key insights, topics discussed) when available, sentiment (if scored), an
identifiers grid, and a full event timeline.

<Frame>
  <img src="https://mintcdn.com/helpgenie/T7RqFuvybCGYiRg_/images/outbound-guide/calls-call-detail.png?fit=max&auto=format&n=T7RqFuvybCGYiRg_&q=85&s=d72f72a250f3660fb81d5bca26f43278" width="1679" height="1000" data-path="images/outbound-guide/calls-call-detail.png" />
</Frame>

If the Genie followed up by text, a **View text thread** link takes you to that
[SMS conversation](/outbound-guide/sms).

<Note>
  This view is read-only — there's no "call again" action here. Starting a new call goes
  through the compliance-gated [launch](/outbound-guide/campaigns) or quick-call flow.
</Note>