> ## Documentation Index
> Fetch the complete documentation index at: https://docs.helpgenie.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Settings

> Manage your workspace identity, calling limits, team, and billing

**Settings** holds the workspace-wide options for Outbound. Changes here apply to every
genie and every campaign in the workspace.

<Frame>
  <img src="https://mintcdn.com/helpgenie/J96CZiYpaxLdu9x_/images/outbound-guide/settings-overview.png?fit=max&auto=format&n=J96CZiYpaxLdu9x_&q=85&s=38690ee4b16239c7ce455f00624d4bb1" width="1433" height="998" data-path="images/outbound-guide/settings-overview.png" />
</Frame>

## Workspace

Your business identity inside Help Genie.

| Field | What it does |
| - | - |
| Business name | The name of your workspace. Edit it and click **Save** |
| Team | Your Help Genie Voice team. Read-only — shows **Not linked** if there isn't one yet |
| Timezone | Your workspace's timezone. Pick one and click **Save** |
| Default caller ID | The number calls are placed from by default. Read-only |

<Note>
  The workspace timezone isn't just for display: campaign calling windows are checked
  against it, so changing it changes when calls can go out.
</Note>

**Sync team** re-reads your team from Help Genie Voice. Use it after your team changes
there.

## Compliance

Quiet hours and concurrency limits that are enforced on every outbound call. Make your
changes, then click **Save** at the top of the card.

| Setting | What it does | Default |
| - | - | - |
| Quiet hours | When enabled, no calls are placed during the quiet window | Enabled |
| Timezone used | Whose clock the quiet window follows: the **contact's number** (inferred from their phone number) or your **workspace timezone** | Contact's number |
| Quiet from / Quiet until | The start and end of the quiet window, on the hour | 21:00 – 08:00 |
| Max concurrent calls | The most calls your workspace will have in progress at once (minimum 1) | 5 |

Turning quiet hours off disables the timezone and window fields.

## Team members

Everyone on your Help Genie Voice team can run the genies in this workspace. The list
shows each person's name, email, and role, with **you** next to your own entry.

<Tip>
  Team membership is managed in Help Genie Voice — invite or remove people there, then
  use **Sync team** to bring the change across.
</Tip>

## Billing

Outbound call spend is billed through your Help Genie Voice account. **Open Voice
billing** takes you there for spend caps and invoices.

## While your workspace is being set up

Your workspace is created automatically from your Help Genie Voice account, matched to
the email you sign in with. Until that's finished, Settings shows your signed-in email
and a **Setting up your workspace** message instead of the cards above — they appear on
their own once the connection is complete.


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