> ## Documentation Index
> Fetch the complete documentation index at: https://docs.helpgenie.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Consent Links

> Complete a connection someone has invited you to authorize.

Sometimes the person who needs to connect a system to Sync isn't the same person who set Sync up — the calendar owner, the CRM admin, or the person whose account holds the credentials. When that happens, Sync sends them an email with a link that opens this page.

## What you'll see

Opening the link signs you in and drops you on a single, focused screen: the name of the tool you're connecting, a short line of instructions specific to that provider, and one button — **Connect \[tool name]**.

<Note>
  You don't need a Sync account first. The link handles that part for you.
</Note>

## Completing the connection

<Steps>
  <Step title="Click Connect [tool name]">
    The button names the specific tool you were invited to authorize.
  </Step>

  <Step title="Sign in with the tool">
    A window opens for the tool itself — sign in there and approve access, the same way you'd connect any app to your Google account.
  </Step>

  <Step title="You're done">
    Once the tool confirms, the page updates to **You're connected!** and you can close the tab.
  </Step>
</Steps>

Sync automatically starts the connect step for you as soon as you land, so most of the time all you need to do is finish signing in on the provider's side.

## When something's wrong with the link

Consent links are single-use and time-limited for security. If you see **Link not valid**, one of a few things has happened:

* **The link has expired** — ask whoever sent it to send a new one.
* **The link is invalid** — usually means it was copied incorrectly or has already been used. Ask for a fresh link.
* **Network error** — retry after a moment; if it keeps failing, ask for a new link.

<Note>
  You can't fix an expired or invalid link by refreshing — a new one has to be sent from Sync.
</Note>

## Why you were asked

The person running Sync needs your tool connected so their genie can read from it or act on it during calls (for example, checking your calendar for availability, or updating a record in your CRM). Approving the connection only grants access to the specific tool named on the page — nothing else.