> ## Documentation Index
> Fetch the complete documentation index at: https://docs.helpgenie.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Sign In

> Get into Help Genie Sync with a magic link — no password needed.

Sync doesn't use passwords. You sign in by asking for a one-time link, then clicking that link from your email on the same device.

<Frame>
  <img src="https://mintcdn.com/helpgenie/T7RqFuvybCGYiRg_/images/sync-guide/login-sign-in-card.png?fit=max&auto=format&n=T7RqFuvybCGYiRg_&q=85&s=3760568de8b9f5df082f091329f49ed2" width="1679" height="1000" data-path="images/sync-guide/login-sign-in-card.png" />
</Frame>

## Signing in

<Steps>
  <Step title="Open the sign-in page">
    Go to `/login`.
  </Step>

  <Step title="Ask for a link">
    Type the email address you use for Help Genie and click **Send magic link**.
  </Step>

  <Step title="Check your email">
    The card switches to **Check your email** — confirming which address the link was sent to.
  </Step>

  <Step title="Click the link">
    Open the email on the same device and click the magic link. You'll land back in Sync, signed in, on the page you were trying to reach.
  </Step>
</Steps>

If you typed the wrong address, click **Use a different email** to go back to the form without losing your place.

<Frame>
  <img src="https://mintcdn.com/helpgenie/T7RqFuvybCGYiRg_/images/sync-guide/login-check-your-email.png?fit=max&auto=format&n=T7RqFuvybCGYiRg_&q=85&s=e625d4a8d70904f932d253885b4e0973" width="1679" height="1000" data-path="images/sync-guide/login-check-your-email.png" />
</Frame>

## Coming from Help Genie Voice

If you're already signed into Help Genie Voice and you click through to Sync from there, you won't see the sign-in form at all — Voice hands you off with a signed link and Sync signs you in behind a brief **Signing you in…** screen before dropping you on the page you asked for.

## When the link doesn't work

<Note>
  Magic links are single-use and expire quickly for security.
</Note>

If a hand-off link from Help Genie fails, Sync shows one of a few messages on the sign-in page:

* **Your sign-in link has expired** — head back to Help Genie and try the link again to generate a fresh one.
* **Your sign-in link is invalid** — usually means it was already used, or something in the URL got truncated when it was copied. Return to Help Genie and try again.
* **Sign-in failed. Please use the magic link below** — the hand-off couldn't complete; fall back to typing your email into the form and using a magic link instead.
* **Network error during sign-in** — retry after a moment; if it keeps failing, use the magic-link form.

You can always type your email into the form and request a fresh magic link, whichever error you saw.

## Staying signed in

Once you're in, Sync keeps you signed in on that device until you sign out or your session times out. You only need to repeat the magic-link step when you switch devices, use a private/incognito window, or you've been away long enough for the session to end.