> ## Documentation Index
> Fetch the complete documentation index at: https://docs.helpgenie.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Post-Call Actions

> Automatically follow up the moment a call ends.

Post-call actions are things that happen automatically right after a call wraps up — the follow-up work a human agent would otherwise have to do by hand.

## Common actions

* **Log a note in your CRM** — HubSpot, Salesforce, or similar, so every call leaves a trail.
* **Post a summary to your team** — a Slack message with the call recap and outcome.
* **Add a calendar event** — for calls that end in a scheduled follow-up.
* **Send a recap email** — a friendly summary sent straight to the caller.
* **Trigger a webhook** — for anything else your own systems need to react to.

<Frame>
  <img src="https://mintcdn.com/helpgenie/2LU0lzABU1lS6XRW/images/sync-guide/post-call-actions-list.png?fit=max&auto=format&n=2LU0lzABU1lS6XRW&q=85&s=3c16adab45f8c602b5bbb7f9d70b01bf" alt="After tab showing the list of configured post-call actions" width="1663" height="960" data-path="images/sync-guide/post-call-actions-list.png" />
</Frame>

## Setting one up

Post-call actions live on your genie's **After** tab. Each one is tied to a [connection](/sync-guide/connections) and runs automatically once a call ends — nothing to trigger manually.

<Frame>
  <img src="https://mintcdn.com/helpgenie/2LU0lzABU1lS6XRW/images/sync-guide/post-call-actions-form.png?fit=max&auto=format&n=2LU0lzABU1lS6XRW&q=85&s=4753daaa66f386804daa12d7d3073e05" alt="Post-call action configuration form" width="1663" height="960" data-path="images/sync-guide/post-call-actions-form.png" />
</Frame>

## For developers on your team

If your team wants to build something more custom on top of a call ending, the After tab also exposes a raw webhook URL and the exact shape of the data it sends — useful if you're wiring call outcomes into a system Sync doesn't support out of the box yet.

## Checking what happened

Every post-call action's run shows up in your [Activity log](/sync-guide/activity-and-replay), so you can always confirm a CRM note actually landed, or a Slack message actually sent.