> ## Documentation Index
> Fetch the complete documentation index at: https://docs.helpgenie.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversation Analysis

> The full view of one conversation — its summary, what was captured, the transcript, and what to do next.

Selecting **Open full conversation** in the [Insights Hub](/voice-guide/insights-hub) takes you to that conversation's **Analysis** page (`/genie-hub/conversations/:id`). **Conversations** at the top returns to the list.

## At the top

* **Copy transcript** — copies the full transcript, ready to paste into your preferred assistant to dig deeper.
* **Follow-up status** — mark the conversation **No follow-up needed**, **Needs follow-up** (with an optional note), or **Followed up**.
* The share button copies a link to this conversation.
* **Mark Reviewed** — records that you've read it.

Below the Genie's name, a strip shows the **Channel**, **Date**, **Duration**, **Sentiment**, and **Satisfaction**.

## Insights tab

The analysis, most important first:

* **Conversation summary** — what the conversation was about, with its topics.
* **Insights Captured** — the details your Genie collected. **Edit insights** changes what it listens for.
* **Insight funnel** — how many of your capture fields were filled, shown as a capture rate.
* **Knowledge gaps detected** — moments where the Genie hesitated, with what the caller asked. **Add to knowledge base** lets you supply the answer so it's ready next time.
* **Chat Images** — any images the customer shared.
* **Your notes** — private notes on this conversation.

Alongside, a side column covers who it was and what to do:

* **Contact details** — what the customer shared, with **Open in Leads**.
* **Improve your genie with this call** — **Coach this genie** has Your Genie read the conversation and recommend changes.
* **Next steps** — a suggestion based on how the conversation went, such as analyzing it, reviewing the welcome message after a very short call, or setting up insights when no lead details were captured.
* **Suggested follow-up** — a drafted email you can open in your mail client.

<Note>
  Notes are private to you and are kept on the browser you wrote them in.
</Note>

## Transcript tab

The full conversation, turn by turn.

## Actions tab

* **Analyze this conversation** — run (or re-run) the analysis that produces the summary, topics, and captured details.
* **Email the report** — send the summary, insights, and full transcript by email. It goes to the people set up to receive this Genie's reports; if nobody is, it's sent to you. The conversation must be analyzed first.

## Recordings

A recorded meeting uses the same page with an **Overview & Analysis** tab in place of Insights. It shows the summary plus **Attendees**, **Decisions**, **Action Plan**, **Key Takeaways**, and recommendations.

## If a conversation can't be found

You'll see *Conversation not found* — it doesn't exist or you don't have access to it. Select **Back to Conversations**.


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