Skip to main content
This documentation covers the whole Help Genie ecosystem: four products, each with its own guide, plus an API for developers. Here’s how to find the right section.

​
By product

Each product has its own tab in the sidebar, written for someone operating it day to day — no engineering background required.

Help Genie Voice

Start with Genie setup to create your first genie, or My genies if one already exists.

Help Genie Mail

Start with Onboarding to connect an inbox and meet your first genie mailbox.

Help Genie Outbound

Start with Getting started before launching a calling campaign.

Help Genie Sync

Start with Getting started, then explore knowledge sync, capabilities, and post-call actions.
Mail, Outbound, and Sync are early-access companion apps — reached from Genie Hub inside Voice — and each extends a genie you’ve already created there. See Suite apps for how access works.

​
Building an integration

If you’re integrating with Help Genie programmatically rather than using the dashboard, the API reference tab is for you:

API introduction

Architecture, the resource/action pattern, and the full list of resources.

Authentication

Get an API key or session token and make your first authenticated request.
The API currently covers Help Genie Voice — genies, knowledge bases, conversations, leads, voices, and platform resources. Mail, Outbound, and Sync are not yet exposed through the API.

​
Still not sure?

If you’re evaluating Help Genie or want the big picture before diving into a specific product, see the homepage for how Voice, Mail, Outbound, and Sync fit together.