Actions
weekly-summary
Returns a high-level summary of the past 7 days compared to the previous 7-day window. Powers the four summary tiles at the top of the Activity page.
Parameters
Response
delta is the integer percentage change from the previous to the current window, or null if there is no previous data.
afterHours.current is the number of conversations in the window that occurred outside business hours (before 8 am, after 6 pm, or on a weekend), calculated in the account owner’s timezone. Returns null when the account timezone is not configured.
leads is retained for API compatibility. The leads feature is being retired and leads will be removed in a future release — do not build new integrations against it.
needs-attention
Returns a prioritised feed of items that require action — escalations, low-sentiment conversations, negative feedback, and Genies with no recent conversations. Up to 10 items per bucket, covering the last 7 days.
Parameters
Response
threshold is the sentiment score below which a conversation is classified as low sentiment.