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A campaign is a batch of outbound calls with a shared purpose — for example, “confirm next week’s appointments” or “follow up on last month’s support tickets.” Each campaign has its own audience, goal/script, and schedule.

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The Campaigns tab

From your Genie’s Campaigns tab you see a summary strip — Running now, Contacts in flight, Reached this week, Resolved this week — followed by a list of your campaigns, active ones first. Each row shows a live progress bar and its outcomes (Reached / Resolved). Select a campaign to open its detail view.
Draft and archived campaigns can be deleted from this list if you no longer need them.

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Launching a campaign

Choose Launch a campaign to open the one-page launch screen. It confirms three things before it lets you start calling, each editable in place:
1

The audience — who it calls

Pick or swap the contact list; a compliance strip shows how many contacts are callable after do-not-call, suppression, and quiet-hours checks. See Audiences and Contacts.
2

The goal and how it opens — what it says

Review the opening line and the goal; choose Edit script to change it.
Campaign creation wizard, script overlay step
3

Schedule and limits — when + guardrails

Review the calling window, daily call cap, and max attempts per contact; choose Adjust to change them.
Before you can start calling, you must confirm the compliance attestation inline (the checked strip under the audience block).
Compliance checklist modal before scheduling
The Start calling button only enables once you’ve picked an audience, confirmed the attestation, and the list has at least one callable contact.

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Campaign statuses

A campaign can be draft, active, paused, done, or archived. There is no separate “scheduled” status — a draft with a future start time simply shows when it’s due to start.

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Monitoring a campaign

Open a campaign from the list to see its detail view:
  • A status pill with actions (Pause/Resume/Archive/Reopen/Delete/Relaunch, depending on status).
  • A live progress and outcomes strip.
  • A plain-language summary of who it calls / what it says / when.
  • A contacts table showing each contact’s state (On a call, Resolved, Blocked, Opted out, No answer, Pending) and attempt count.
Pausing stops new dials; resuming re-enables them. Archiving a running campaign asks you to confirm first, since it stops dialing any remaining contacts (completed calls stay in the report). Only draft or archived campaigns can be deleted.

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After a campaign finishes

Each contact’s row shows its final state and attempt count. Select a contact with a call to open that call’s detail, or use the campaign’s View report action for a rollup.