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Your genies is the first screen you see in Outbound. It shows the genies you’ve chosen to put on the phones.
Genies are always built in Help Genie Voice — Outbound never creates or edits one; it only decides which of them make calls.
Each genie appears as a card with its mascot, name, what it does on calls, a status, and a short summary of its week. The number next to the page title is how many genies you’ve picked. Click a card (or its Open button) to go into that genie and see who it calls, what it says, and how it’s doing.

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Choosing your genies

The first time you arrive, nothing is picked yet and you’ll see Pick your genies to get started.
1

Open Choose genies

Click Choose genies (or the Add another genie tile at the end of the gallery).
2

Select your genies

Select the genies you want. Each one shows its own brand, and whether it’s Live or Paused. If you have more than six genies, a search box lets you filter by name, role, or brand.
3

Save

Click Save.
You can reopen Choose genies at any time to add or remove genies. The selection is shared by everyone in your workspace, not saved per person.

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Genies without a phone number

A genie needs a phone number before it can be picked. Genies without one are greyed out and marked No number, with an Add a phone number link that opens the phone setup for that genie in Help Genie Voice.
If a genie you’d already picked loses its number in Voice, it’s dropped from your selection the next time you save.

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Refreshing

The refresh button next to Choose genies reloads your genies from Help Genie Voice. Use it after you’ve created a genie, renamed one, or assigned a phone number in Voice.

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If your genies don’t appear