SMS is not a bulk messaging or marketing tool — it only continues a conversation with a
contact your Genie has already been in touch with.
The SMS thread
Opening a text thread (from a call’s View text thread link, or from a contact in Audience detail) shows a familiar message view:- A contact header with an opt-in/opt-out state badge.
- A bubble thread with inbound messages on the left and outbound on the right, each with a relative time and delivery status (Delivered, Queued, Not delivered, Failed) where relevant.
- A reply composer at the bottom.
Sending a message
Type a reply in the composer and send it. The message goes out through your Genie’s number via the same suppression checks used for calls.Opted-out contacts
If a contact has opted out or is otherwise suppressed, the composer is replaced by a blocked banner and no message can be sent.The block mirrors the same suppression rule Outbound enforces on every send, so it
can’t be worked around from the screen.