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Knowledge Sync is how your genie stays up to date on your business — your policies, prices, products, and anything else customers ask about — without anyone having to manually retrain it.

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What you can sync from

  • A spreadsheet — point Sync at a Google Sheet and every row becomes something your genie can answer from.
  • An API — pull structured data straight from your own systems.
  • A web page — hand Sync a URL and it reads the page into your genie’s knowledge.
  • A custom database or app — anything you’ve already connected (see Connections) can be used as a knowledge source.
Knowledge Sync editor showing the source type picker

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Keeping it fresh

Each knowledge sync runs on a schedule you choose — every hour, every day, or whatever cadence matches how often your information actually changes. When a sync runs, your genie’s knowledge updates automatically; there’s nothing to re-upload and nothing to retrain.
Schedule picker on a knowledge sync configuration

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Checking on a sync

Every sync’s page shows you when it last ran, whether it succeeded, and how much information it brought in. If a sync fails — say, a spreadsheet was moved or an API went down — you’ll see that clearly, and can fix the source and try again without waiting for the next scheduled run.

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Before tab, per genie

You can manage all your knowledge syncs in one place, or from a specific genie’s Before tab if you only want to see what’s feeding that genie.