Skip to main content
Help Genie Mail works with Gmail and Outlook. Connecting an account is the first step before the app can sync any mail — it happens through a hosted sign-in flow, so your password is never seen or stored by us.

​
Where to connect

There are two places you can start the connection:
  • Onboarding, step 2 — the Connect your own inbox (optional) step of the welcome flow. You can skip this step and still finish onboarding.
  • Settings → Accounts — the Connect Gmail or Connect Outlook button at the top of the accounts panel.
Accounts panel with Connect Gmail / Connect Outlook
1

Choose your provider

Click Connect Gmail or Connect Outlook from either entry point above.
2

Sign in with your provider

You’re taken to the provider’s official sign-in page. Sign in and approve the requested permissions.
3

Syncing starts automatically

You’re returned to Help Genie Mail and syncing begins right away.
If something goes wrong, a red banner stays visible on the Accounts panel explaining the error until you retry.

​
Managing a connected account

Every account has its own card in Settings → Accounts. From that card you can:
  • Set the display name and signature (plain text and HTML)
  • Analyze style — let a Genie learn your tone from mail you’ve already sent
  • Toggle Auto-archive
  • Pick a brand color used to tint the account across the app
  • Remove the account
An account card with identity, signature, and color controls
Above the account cards you’ll find a toolbar with Sync now, Clean up stale threads, and Repair from Nylas — the last one is useful if a connection has drifted and needs to reconnect to the provider.

​
Disconnecting

Remove an account from its card in Settings → Accounts. This stops sync and revokes access, but it never deletes your mail from your provider.

​
Genie mailboxes

You don’t connect a Genie mailbox from here — those are provisioned in Help Genie Voice. See Creating a Genie mailbox in Genies Home & Mailbox Detail for how, and that page’s Overview tab section for managing one once it exists.