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Help Genie Mail works with Gmail and Outlook. Connecting an account is the first step before the app can sync any mail — you sign in on Google’s or Microsoft’s own page, so your password is never seen or stored by us. For Gmail, the Google consent screen shows Help Genie Mail as the app asking for access.

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Where to connect

There are two places you can start the connection:
  • Onboarding, step 2 — the Connect your own inbox step of the welcome flow. You can skip this step and still finish onboarding.
  • Settings → Accounts — the Connect an account section at the top of the accounts panel, which has a Gmail card and an Outlook card. Press Connect on whichever one you want.
Accounts panel with the Gmail and Outlook connect cards
1

Choose your provider

Press Connect on the Gmail or Outlook card from either entry point above.
2

Sign in with your provider

You’re taken to Google’s or Microsoft’s official sign-in page. Sign in and approve the requested permissions.
3

Syncing starts automatically

You’re returned to Help Genie Mail and syncing begins right away.
If something goes wrong, a red banner stays visible on the Accounts panel explaining the error until you dismiss it or retry.
A connect attempt has to be finished within about 10 minutes. If you leave the sign-in page sitting open longer than that, you’ll see an expiry message — just press Connect again to start over.

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Managing a connected account

Every account has its own card in Settings → Accounts. From that card you can:
  • Press Identity to set the display name and email signature (both plain text and HTML)
  • Analyze style — let us learn your tone from mail you’ve already sent
  • Toggle Auto-archive
  • Pick an account color used to tint the account across the app, or Clear color to go back to the default
  • Remove the account with the trash button
An account card with identity, signature, and color controls
If an account ever stops working, its card shows a Reconnect needed badge. Above the account cards you’ll find a toolbar with Sync now, Clean up stale threads (archives threads that are no longer in your Gmail or Outlook inbox), and Repair from Nylas — the last one is useful if a card says “Reconnect needed” even though the connection is actually fine.

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Disconnecting

Remove an account with the trash button on its card in Settings → Accounts, then confirm. During onboarding the same thing is called Disconnect. Either way this stops sync and revokes our access to the mailbox, but it never deletes your mail from your provider.

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Genie mailboxes

You don’t connect a Genie mailbox from here — those are provisioned in Help Genie Voice. See Creating a Genie mailbox in Genies Home & Mailbox Detail for how, and that page’s Overview tab section for managing one once it exists.