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Home is where you find every Genie on your team. Click into one to see what its mailbox has been doing, tune how it behaves, and control whether it’s running at all.

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The Genie directory

Open Home from the sidebar. Genies are grouped into Mail connected and No mailbox yet, each with a count.
Home directory with Mail connected and No mailbox yet sections
Each card shows a status dot, the mailbox address (or a description if it doesn’t have one yet), quick links to that mailbox’s Activity and Genie brain tabs, and a link out to Genie settings in Help Genie Voice. Search narrows the list by name, description, or email; Sync in the header re-pulls the latest roster and status from Help Genie Voice. If a mailbox is active and has had activity, its card shows a stats row — how many emails it’s received, replied to, and forwarded. It’s labelled Today for activity so far today, and falls back to Last 7 days when today has been quiet. A mailbox with no activity in either window shows no stats row at all.
A Genie card showing today's received/replied/forwarded stats

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Creating a Genie mailbox

A Genie mailbox can’t be created from Mail — mailboxes are provisioned in Help Genie Voice.
For a card in the No mailbox yet group, the gear icon is the quickest route:
1

Click the card's gear icon

This opens the Genie’s settings in Help Genie Voice with the Messaging section already selected.
2

Choose Create mailbox

Create mailbox is in the Messaging section. Voice provisions the mailbox for the Genie.
3

Sync back in Mail

Once it’s provisioned, the card moves into Mail connected the next time you sync.
You can also start from Voice directly: pick the Genie, open Genie details → Messaging, and click Create mailbox.

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Mailbox detail

Click a Genie’s name to open its mailbox page. At the top: the mailbox address (editable, with a copy button) and a status pill — Active, Paused, or Setting up.

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Activity

A feed of every email a Genie has processed for this mailbox. Click a row to open the Decision Inspector — what the Genie did and why.
Activity tab with a row expanded into the Decision Inspector

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Overview

Ops stats for the last 7 days, an editable Escalation address (where a Genie forwards what it can’t confidently handle), an editable Genie signature, and the mailbox’s lifecycle actions.
Overview tab with escalation address and Actions card
1

Pause / Resume

Stop or restart triage on new mail.
2

Send test email

Send a real test message through the mailbox.
3

Deprovision

Stops the mailbox from answering new email; past conversations and decisions stay in your history. This can’t be undone.
4

Delete permanently

Removes the mailbox and all its content for good. You’ll need to type the mailbox’s exact email address to confirm. Only the audit trail (who did what) survives.
Deprovision and Delete permanently are different actions. Deprovision stops the mailbox but keeps its history; Delete permanently removes the mailbox and its content for good and cannot be undone.
Deprovision confirm dialog

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Your Genie’s email signature

Your Genie’s generated signature uses consistent text sizes and weights, with Poppins preferred and Arial or Helvetica used when the recipient’s mail app doesn’t support it. Gmail ignores remote fonts, and Outlook may use fallbacks too. Your Genie’s brand colors remain on the signature accents, while the name heading and “Powered by Help Genie” use dark text for readability. The attribution has a decorative Help Genie blue border regardless of your brand colors.
Newly generated signatures use the updated styling automatically, even when your branding details are reused from a recent lookup. Emails you’ve already sent stay unchanged.

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Genie brain

The same brain editor used in Settings → Triage, scoped to this one mailbox: instructions, escalation address, reply caps, and rules. See Genie Decisions & the Brain for what each field controls.