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Most of the time, signing in to Help Genie Mail is silent — you land at helpgenie.ai, click through to Mail, and the hub signs you in on the way. This page is about the manual sign-in screen you land on when that silent path can’t complete for you.

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When you’ll see the manual sign-in screen

The magic-link screen at /login/manual — and the same screen shown at /login whenever there’s an auth error — is the always-available fallback. You’ll see it when:
  • You open a magic link on a different device from the one that requested it (magic links are single-device for security).
  • Your existing session has expired.
  • The hub sign-in couldn’t complete and asked you to request a fresh link.
  • Support has walked you here to get you back in without waiting on the hub.
1

Enter your work email

Type your work email into the Work email field.
2

Click Send magic link

Help Genie Mail sends a one-time sign-in link to that address. The screen confirms with Check your email for the login link once the request is accepted.
3

Open the link on the same device

Open the email on the same device you requested it from and click the link — you’ll land signed in.
If the email doesn’t arrive after a minute, check your spam folder and request another link.
If you click a magic link on a phone but requested it on a laptop (or vice versa), you’ll be sent back here with a message that reads:
Magic link opened on a different device. For security, magic links can only be opened on the same device where they were requested. Enter your email below to get a new link for this device.
Request a fresh link from the device you actually want to sign in on. A link requested on one device will never complete the sign-in on another.

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Need an invitation?

Below the sign-in form, there’s a link out to helpgenie.ai/dashboard for people who don’t yet have access.
Help Genie Mail is invite-only — there’s no self-serve signup here, and /signup on this site just bounces you back to the sign-in screen.

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Session basics

Once you’re in, you’ll stay signed in across visits until your session expires. There’s no password to store or reset — every sign-in is a fresh magic link.