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The first time you sign in, Help Genie Mail runs you through a short welcome flow before dropping you on the Home page.
You can restart this walkthrough at any time from Settings → Preferences → Restart onboarding.
1

Meet your Genies

You’ll see the Genies set up for your team, each with either Mailbox ready or a Give it a mailbox link out to Help Genie Voice. If there aren’t any yet, you can create one from here. This step never blocks Continue — you can move on even if a mailbox isn’t provisioned yet.
Welcome step 1 — meet your Genies
2

Connect your own inbox (optional)

If you’d like your personal Gmail or Outlook worked by a Genie too, this is where you connect it. Clicking a provider takes you to the official sign-in page — your password stays with your provider. Once connected, you’ll see your email listed with Reconnect and Disconnect buttons.
Welcome step 2 — connect Gmail or Outlook
This step is optional — skip it if you only need the Genie mailboxes.
3

Give me a minute

A short animation plays while a Genie reads, learns, sorts, and drafts. Skip ahead is available the whole time, and the Genie keeps working in the background even if you move on.
Welcome step 3 — give me a minute
4

Here's what I did

A recap of what a Genie got done — or an honest “still working” state if things aren’t ready yet. Open my inbox finishes onboarding, kicks off a sync, and takes you to the Home page.
Welcome step 4 — payoff summary

Restarting later

You can revisit onboarding any time from Settings → Preferences → Restart onboarding, or from the Get Started link on an empty Inbox.