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The remaining cards on a Genie’s configuration screen cover the finer controls over how it thinks and behaves. Most are read-only until you select Edit; Save confirms your changes and Cancel discards them. This follows on from Messaging.
Genie appearance and advanced settings

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Model & Intelligence

The Model & Intelligence card tunes how your Genie generates responses. Select Edit to adjust:
  • Response intelligence — choose the intelligence level for your Genie, from a fast everyday option to a more capable one for complex conversations.
  • Temperature — a slider from Precise to Creative (0 to 2, default 0.7). Lower values keep answers focused and consistent; higher values make them more varied and creative. A live label reads Very Precise, Balanced, Creative, or Very Creative.
  • Max response length — an optional cap on how long each response can be.
  • Knowledge Retrieval — when on, the Genie pulls relevant material from its knowledge base while answering.
  • Backup responses — when enabled, a response that fails to generate is automatically retried on a backup so the conversation keeps going instead of erroring out.

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Conversation Behavior

The Conversation Behavior card controls timing and turn-taking:
  • Max Duration — the longest a single conversation can run, in seconds.
  • Turn Mode — Turn Based (default) or Silence Based, which changes how the Genie decides a speaker has finished.
  • Turn Timeout — how long to wait during a turn.
  • Silence End Call — how much silence ends the call.
  • Text Only Mode — run the conversation as text, without voice.

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External Tools

The External Tools card lists the capabilities your Genie can use during a conversation, each with a name and description. A badge shows how many are enabled. Select Edit to turn each capability on or off.
Some tools are marked Managed by Sync — these are set up automatically and can’t be toggled here.

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Client Events

The Client Events card controls which events your Genie streams to connected applications, each with a label and description. A badge shows how many are enabled, and events that are on by default carry a Default badge. Select Edit to enable or disable each event.

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Extra

The Extra card holds a few post-call options. Select Edit to configure:
  • Redirect After Call — a web address to send people to when the conversation ends.
  • Capture Leads — when on (the default), conversations automatically create lead records.
  • Genie Memory — when on, the Genie remembers context from past conversations for 90 days. Off by default. Once enabled, a View memories button lets you review or forget individual memories (see Genie Memory).

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Usage & Billing

The Usage & Billing card shows how much calling capacity the Genie has:
  • Current Daily Call Limit — the number of calls this Genie can handle per day, or Not set if no limit is applied.
Select Go to Account Settings to review and adjust call limits or buy additional calls.
Usage and purchases are handled at the account level, not per Genie — topping up adds capacity you can use across all of your Genies. See Account Settings for the full billing and plan details.