Suite Apps

The Help Genie Suite is a set of companion apps that extend what your Genie can do beyond voice, using the same Genie and the same knowledge base:

• Mail hands your support inbox to your Genie, so routine email gets answered without you touching it.
• Outbound hands your outgoing calls to your Genie, so follow-ups and campaigns get made without you dialing.
• Sync keeps your Genie current and connected to the rest of your business — fresh knowledge before a call, live lookups during one, and automatic follow-up actions after.

​

How to reach each app

There are two ways in:

1. From Genie Hub — go to Genie Hub → Suite for all three at a glance, or Genie Hub → Channels → Mail / Sync / Outbound for one directly. Either way you’re handed off already signed in — no separate login. The first time you open an app this way you get a short walkthrough of what it does; use Skip intro and open <App> to go straight in, and later visits skip the walkthrough automatically.
2. Directly on the app’s own site — each app also has its own login page you can go to on its own (bookmark it, or sign in there directly rather than through Voice):
   • Mail: email.helpgenie.ai
   • Sync: sync.helpgenie.ai
   • Outbound: outbound.helpgenie.ai

A Genie’s own page also shows a tile per app (“Help Genie apps”) with whatever Voice can see about that Genie’s setup there — a mailbox address and its status for Mail, connected tools for Sync — and a link straight in.

​

Mail

Every Genie you build is provisioned with its own email address automatically — nothing to connect or set up. The Genie triages and replies to mail on its own by default, grounded in its knowledge base, and only escalates to a human when it isn’t confident, forwarding the message with its draft and reasoning attached. For most customers this runs invisibly in the background; you don’t need to open Mail for it to work. Mail the app is where you go for depth: the decision log behind every reply, confidence, corrections, and prompt tuning — and it’s also where you can separately connect your own personal Gmail or Outlook inbox. A personal inbox is unrelated to a Genie’s mailbox and stays in draft/approve mode by default, so nothing sends from it until you allow it. Put a Genie’s address on your website, or forward your existing support address to it, so customers keep using the address they already know. Learn more: the full Mail guide covers onboarding, connecting accounts, the inbox, composing and forwarding, and teaching a Genie from its decisions.

​

Outbound

Help Genie Outbound lets a Genie place real phone calls and run a calling campaign end to end. Point it at a contact list and it dials, holds a real conversation, adapts to what it hears, and reports back with a transcript, a recommended next step, and the contact’s record updated in your CRM. Outbound is for support outreach and follow-up — a check-in after a ticket, an appointment confirmation, a callback — not cold sales prospecting; every call assumes an existing relationship with the contact. Learn more: the full Outbound guide covers getting started and running campaigns.

​

Sync

Help Genie Sync is what keeps a Genie sharp, organized around the life of a call:

• Before the call — keeps the Genie’s knowledge fresh automatically (pricing, policies, catalog) so it’s never caught quoting outdated information.
• During the call — lets the Genie look something up live when memory alone isn’t enough, like an order status, and answer with the real answer instead of a guess.
• After the call — triggers the follow-up work the moment a call ends: a CRM note, a Slack message, a calendar booking, a recap email, so nothing falls through the cracks.

Connecting a tool (HubSpot, Slack, Google Calendar, Google Sheets, your CRM, and others) is a one-time step; from then on the Genie can act across it automatically. No engineering background needed — it’s configured through a visual interface. Learn more: the full Sync guide covers knowledge sync, live capabilities, post-call actions, connections, and troubleshooting.